The NHS App and NHS Website

Non-urgent advice: What Is the NHS App and the NHS Website?

The NHS wants to give people better ways to see their personal health information online. People want to order prescriptions, book appointments and access their health records online. You can see test results faster. It also lets you read and review notes from your appointments, in your own time. Owned and run by the NHS, your NHS Account is a simple and secure way to access a range of NHS services online.

Do I need an NHS Account/Login to access the NHS App or NHS Website?

Yes. When you first want to use the NHS App or NHS Website you have to create an NHS account and login. You will need an email address and mobile phone number to set this up and will need to prove who you are. This is so you can connect to your NHS record. It also protects your health information. Once you've registered and passed all identity checks, you can log in to the NHS App or NHS Website.

Is my personal information secure on the NHS App and NHS Website?

Yes. The NHS App and NHS Website are very secure, so no one is able to access your information except you. You’ll need to make sure you protect your login details. Don’t share your password with anyone as they will then have access to your personal information.

Do I have to download the NHS App?

No. We appreciate some people do not have a device they can use to download the NHS App, or do not want to download it. We still recommend downloading the NHS App for the best user experience. Although logging in to the NHS Website is still a quick and easy way to access your NHS Account.


Click on the round buttons below to learn more and get your NHS Account/Login to access the NHS App or NHS Website