Phone Us

Before Phoning Us Could You:

  • Use Self-Help?
  • Self-Refer?
  • Get help from a Pharmacy?
  • Use Online Services?

Click on the round buttons below to find out more and help us to reduce phone wait times 

If You Need to Call Us

Our Reception Team are here to help you with your call. They will signpost you to the most appropriate service for your need. Our phone lines are open Monday to Friday but can vary at each of our sites. Please check our 'Opening Hours' page.

Our telephone number is: 01425 201111

Note:

  • At busy times, your call will join a queue. You will be offered a 'call back' if the queue is greater than 3 callers. 
  • If you are calling to Cancel or Check any appointment, you can do this by calling our number 01425 201111 and press 0 (zero). This automated service is available 7 days a week/24 hours a day. Or, of course, you can use the NHS App, NHS Website or SystmOnline to do this and much more!
  • If you are unable to hold or use the call back service, you may find it more convenient to consult with us online.

Our Phone Service Has a New 'Call Back' Option!

When you use this option, you will hold your place in the queue and we will call you back when it's your turn.
Simply make sure you are available on the phone you called from and you can get on with your daily life, until we call you back.
The system will make 3 attempts to call you back, at intervals of 5 minutes.

Please note: If we reach your voicemail the system recognises this as a successful attempt and the call back ends. So please make sure your phone's sound is turned up, the number of rings before going to voicemail is enough time for you to answer and Do Not Disturb is switched off.

**Don't forget**
If you are calling to Cancel or Check any appointment, you can do this by calling our number 01425 201111 and press 0 (zero). This automated service is available 7 days a week/24 hours a day. Or, of course, you can use the NHS App, NHS Website or SystmOnline to do this and much more!

 

Last Updated December 2024

Picture of People making Phone Calls and words on poster 'We Will Call You Back!'