Find Out More About Accessibility on Our Website and At Our Sites

Non-urgent advice: Accessibility at Our Surgery

All our sites have ground floor access and are wheelchair friendly.

Arnewood has a lift for access to the first floor.

Webb Peploe does not have automatic doors but the doors are wide enough for a wheelchair to pass through. If you need wheelchair access at Webb Peploe, we recommend you let us know ahead of your visit. We can then ensure access is made as easy as possible for you (including parking) and provide assistance if required.

NOTE: If you have a particular access need or requirement, please ask ahead of your visit and we will do our utmost to accommodate you.

Non-urgent advice: Accessible Information and Services

Communication Aids: We have a loop induction system at the reception desk to assist you if you have a hearing impairment.

Wheelchair: We have a wheelchair available for use at each site. Please ask at reception 

Easy Read Information: We provide information in an easy read format, which uses simple language and images to explain complex medical terms or procedures.

Translation and Interpretation Services: We have translation and interpretation services available for patients who do not speak English or who require additional support to communicate with our staff. Relay UK is a free service to help deaf people and those who have hearing loss or are speech impaired to communicate over the phone.

Video Consultation: When booking your consultation with our reception team, you can request a video consultation. We use a secure online system which connects easily via your mobile phone, tablet or PC.

Guide Dogs: Are most welcome at our surgery. All we ask is to be aware of other patients and staff who may have an allergy or fear of dogs.

Non-urgent advice: Accessible Website Design

Our website is designed to be accessible to everyone, regardless of their abilities. We've ensured that our website meets accessibility standards, and we're constantly working to improve it.

Some features are:

  • Plain white and pale grey background with black text
  • Text is easy to read and understand in 'Plain English'
  • Large 'buttons' are used to link to further information and are easy to see and click on
  • Mobile and tablet friendly design
  • Images are simple in design and contain a description to explain the information the image conveys
  • 'Language' Translation which can be found at the top of the page

We also have an 'Accessibility Menu' called 'Userway' which can be found on the right hand side (middle) of every page. It's a blue and white circle with a white 'stick man' inside. By clicking on this icon you have options to:

  • Increase your mouse cursor size
  • Increase font size or change to 'Dyslexia Friendly' font
  • Change contrast, saturation or invert colours
  • Increase text spacing, change the text alignment or the line height
  • Highlight links, reading mask and reading guide

Non-urgent advice: Need Help to Make Your Device Easier to Use?

If you have a disability then the 'AbilityNet' website has advice to help you make your device easier to use.


Non-urgent advice: Technical Information About This Website's Accessibility

To view detailed technical information about this website's accessibility, click on the 'Accessibility' link at the very bottom of this page.