Picture of lady on the phone
Poster about Dr Sarah Prendergast Leaving Coastal Medical Partnership
Poster with information on August Low Carb Life Session at New Milton Memorial Centre

Patient Survey on Accessing Practice Services

We would be very grateful if you could complete the patient survey on accessing General Practice services in our local area. Please either click on the link here or use the QR code in the image to the right 

The closing date for this survey is 13th July.

Thank you very much.

QR Code for Enhanced Access for General Practice

Covid Vaccinations - July and August 2022

New Milton Health Centre is open for Covid Vaccination during July and August and we will be using the National Booking Service to book your vaccination. So who can book into our Monday PM Clinic?  

  • 1st and 2nd doses for people aged 5 years old and over
  • boosters for people aged 16 years old and over, plus at-risk children aged 12 to 15 years old
  • boosters for people aged 12 years old and over with a weakened immune system
  • additional primary doses for people with a severely weakened immune system aged 12 years old and over 

If you are eligible and would like to book an appointment then please use the NBS to using this link

All our vaccinations are at the New Milton Health Centre on Spencer Road

Updated 7/7/22

Travelling Abroad?

Travelling abroad?

Then please check the Foreign travel advice - GOV.UK ( site or your travel company for the most up to date information around covid vaccination status.

For most countries the following will apply ‘If you have received a booster, you are considered fully vaccinated’ As an example for travelling to  France the latest guidance states

‘If you have received a booster, you are considered fully vaccinated for entry into France. There is currently no expiry date for booster jabs.

If you are aged 18 and over and have not received a booster, but have received two doses of a vaccine approved for use by France, then no more than 9 months must have passed since your second dose, to qualify as fully vaccinated’

Please check with the site or your travel company before you travel as guidance is always changing. Please note we  are currently unable to offer covid vaccines as a travel vaccine.

 Updated 7/7/22

Webb-Peploe Staff Announcement Poster July 2022
Digital Champions Poster

 Our number is changing on 14th June 2022. This applies to all our sites. When you dial our old numbers, you will receive a message asking you to hang up and dial the new number. Once through to the new number, there will be an option for you to select to be put through to your usual surgery.
To dispel any myths, we have not created a call centre and you will get through to your usual reception team based at your usual surgery. If your usual surgery is Webb-Peploe, fear not, by dialling '01425' you will still be put through to Webb-Peploe in Lymington!

Health and Wellbeing Poster

Closing Date for our ‘Over 75s’ Spring COVID Booster vaccines

Closing Date for our ‘Over 75s’ Spring COVID Booster vaccines

Our last clinic at the New Milton Health Centre for Spring Boosters for our eligible patients will be 27 June 2022. Beyond this date we are unable to offer Spring Boosters to our over 75s. Please call your local surgery to book an appointment

Clinics will still be available during July and August as we will be continuing to provide doses for our patients that still require 1st, 2nd or 3rd (booster) doses and additional doses for our immunocompromised patients. Just call your surgery to book an appointment.

13th June 2022 

Video Consultations for Patients with Hearing Loss

Patients with hearing loss may prefer to receive a video consultation with their GP rather than a telephone consultation. This may be particularly useful if you lip read.

if you would prefer a video consultation with a Clinician please inform reception when contacting the Pratice, or specify this when completing an online consultation (eConsult).

For more information, please click on the picture 

Mental Well-Being Newsletter - May 2022

To download our latest Well-Being Newsletter with information, guidance and tips on how we can help you as well as self-help, please click on the link below:

Coastal Medical Partnership mental well-being service newsletter May 2022.pdf

Well-Being Newsletter - April 2022

To download our latest Well-Being Newsletter with information, guidance and tips on how we can help you as well as self-help, please click on the link below:

Coastal Medical Mental well-being service newsletter April_.pdf

COVID-19 News Update

As you may be aware, the Prime Minister has announced that all Covid restrictions will end on Thursday 24 February 2022.

However, please note that we do not yet know how this will be implemented in Healthcare settings. Therefore please continue to:

- Wear a face covering/mask in the surgery

- Keep a social distance when in the surgery

- Arrive no longer than 5 minutes before your appointment time

- Avoid attending for routine care if you have covid

- Inform us if you have covid symptoms or are covid positive prior to your face to face appointment


Please help us to keep all patients and staff safe, especially the clinically vulnerable who still face greater risk if they contract covid

GP Earnings Publication

Friday 4th March 2022

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Coastal Medical Practice in the last financial year was £84,841 before tax and National Insurance. This is for 4 full time GPs, 26 part time GPs and 3 locums who worked in the practice for more than six months.

Well-Being Newsletter - Winter 2022

To download our latest Well-Being Newsletter with information, guidance and tips on how we can help you as well as self-help, please click on the link below:

Well-being newsletter January 2022.pdf

Let's Get Vaccinated Against Covid-19!

Patient Participation Group (PPG) AW 2021/2022 Newsletter

The Patient Participation Group (PPG) Autumn Winter 2021/2022 Newsletter is now available to download and read by clicking here.

Highlights include:

How we are increasing resources and expertise in our surgeries

How we are improving access to our services

How you can help us by 'Using The Right Service'

 9th November 2021





As a result of the pandemic, there is now a worldwide (global) shortage of blood test bottles. These are the tiny bottles that are used for ALL patient blood tests. Every single Hospital, GP Surgery and outpatient clinic is affected by this. 

We have been told by NHS England that we must reduce our blood tests by at least 66%. 

We must do this to make sure that the sickest patients and those who are being investigated for possible life-threatening illness can be tested appropriately.  

Sadly this means that we have to postpone non-urgent blood tests. 

We are so sorry. We appreciate how frustrating this is for you, having been so patient during the pandemic.  

Our GPs are reviewing all our blood tests, to determine which can safely be delayed. If you are affected, your name will be put onto a waiting list so that we can rearrange your blood test when this crisis resolves. 

We are all incredibly sad that we have to take this step. Thank you for your support for the NHS and our Surgery. Every bit of positive feedback we receive is heard and appreciated. We are here for you, and we will continue to be here for you. 

Update, 24th September 2021

Blood bottle supplies have been procured nationally, and we may start to see supplies being replenished soon. Once these have been received, we can start resuming normal testing, but this may be 2-3 weeks away yet.


Statement from Coastal Medical Partnership

Thursday 27th May 2021

Coastal Medical Partnership are aware of the concerns raised nationally and locally, surrounding both whether GP surgeries have ‘opened up’ since the easing of lockdown restrictions, and about the ability to get through to their practice and book appointments.

Contrary to what some sections of social media portrays, and unlike many parts of the health system, our surgeries have remained open each and every single day throughout the pandemic, including some bank holidays and weekends, fully staffed, and working harder than ever. In the 12 months to 30th April 2021, we carried out 179,843 appointments across The Arnewood practice, New Milton Health Centre, Barton Surgery and Webb-Peploe surgery, without including our COVID vaccination clinics. This is for a patient population of 34,000. This equates to 3,459 appointments per week, or 692 appointments per working day. To compare this to other services, in April 2021 Southampton A&E had 10,663 recorded attendances, whereas we provided 23,553 appointments in the same month, or 1177 per working day.

In addition to the ‘day to day demands’ placed upon us, we have dealt with:

-providing tens of thousands of covid vaccination appointments, and a very high level of telephone queries or enquires about this service

-continuing to deal with covid patients, queries on covid, or those living with the long-term effects of covid

-facing the demands of meeting the needs of those who understandably chose to stay away over the last 12 months but who now feel they need to see a GP

-dealing with e-consults, patient queries, prescriptions, and all the other areas involved in caring for our patients

Despite having a separate covid booking line, and encouraging the use of e-consults, the phonelines are incredibly busy due to these reasons. We are sorry if this is causing frustration but the reception team are doing all they can to support you as quickly as possible. Our people are our most valuable asset, and any rudeness or aggression towards them is unfair, unacceptable, and will not be tolerated.

Moving forward, despite having around 30 GPs, 17 Nurses and 8 Health care Assistants in our sites, backed up by a large team of receptionists and admin staff, there are often more appropriate clinicians for our patients to see than a nurse or GP. During the last 12 months, we have been busy expanding our workforce to include a frailty team, an expanded pharmacy team, First Contact Physios for joint or bone pain presentations, and a Primary Care Mental Health Team for patients to see MH professionals to try and cope with the increasing demands placed upon us.

Although the last 12 months have been exhausting for the whole team at Coastal, we continue to strive to provide the best care possible within our community.

Infection Control Annual Statement 2021-22

Saturday 1st May 2021

Infection Control Annual Statement 2021-22

This annual statement will be generated each year in March in accordance with the requirements of The Health and Social Care Act 2008 Code of Practice on the prevention and control of infections and related guidance.

To download and view the statement please click here.